Refund policy

Refund & Return Policy 

This policy explains how returns, refunds, cancellations and related payment situations are handled at OWND!   

Please note we currently Do Not Offer Exchange option. You can return the product and place another order instead. 

1. Returns 

1.1 Return Window 

For eligible products, our return window is 7 days from the date of delivery. Certain select items of which pertain to personal hygiene like innerwear , lingerie, accessories and items on very high discounts are not eligible for returns and on all such product pages the information will be mentioned.  

1.2 Return Eligibility 

A return request can be processed only if all the following conditions are met: 

  • The return is initiated within 7 days from the date of delivery. 

  • The item is unused and undamaged. 

  • All original tags are intact and have not been removed. 

  • The product does not fall under our non-returnable categories (see section 1.3). 

1.3 Non-Returnable Hygiene Products 

Due to hygiene concerns, we do not accept returns for intimate product categories, including lingerie, briefs, boxers and masks. Besides this, certain products running on very high discounts are also excluded from return eligibility . 

If, however, you receive a product in a colour, pattern or design different from what you ordered, please write to us at ownd.support@abfrl.adityabirla.com or call 1800-833-9688, and we will sort it out. 

1.4 How to Initiate a Return 

Returns can be initiated online by logging into your ownd.in account, navigate to the “My Orders” section, select the relevant order, and click on “Returns”. 

1.5 Cancelling a Return Request 

If you wish to cancel a reverse pick-up request, please contact our customer support team. Please note that once the item has been picked up by our logistics partner from your doorstep, the return cannot be cancelled. 

2. Return Pick-Up 

2.1 Pick-Up Timeline 

Once a return is initiated, we request our logistics partner to arrange a pick-up from your doorstep. This typically takes 3–5 working days. 

Our partner will get in touch with you to collect the item. Please keep the product, with all tags intact, in an unsealed packet. Make sure the forward or return order number is clearly mentioned on the package. 

If you have raised multiple return requests, please ensure you hand over the correct product to the correct courier partner. In case of a wrong handover, OWND! will not be responsible for the refund.  

In an unforseen event where due to temporary serviceability issues if your order is not picked up within 3-5 days of creating a return request , we might ask you to place a self shipment back to us .  

2.2 Quality Check at Pick-Up 

Before accepting a return, our pick-up partner verifies the following parameters: 

  • MRP tag is intact 

  • The product is an original OWND! brand product 

  • Colour matches the order 

  • The product is unused 

  • Product description matches the order 

  • EAN code is valid and matches 

If the product fails any of these checks, the pick-up will be rejected. If multiple pick-up attempts are unsuccessful, the return will be marked as failed. 

If you believe all the parameters above were met and the product was still refused, please write to ownd.support@abfrl.adityabirla.com or call 1800-833-9688. 

2.3 Cancelled Pick-Up Requests 

In the unlikely event that your return pick-up request is cancelled without prior intimation, please reach us at ownd.support@abfrl.adityabirla.com or 1800-833-9688. 

In the meantime, please visit “My Orders” under “My Account” and generate a fresh return request.  

2.4 Self-Shipping Returns 

Our logistics partners handle doorstep pick-up for most pin codes. In rare cases where reverse pick-up is not available in your area, you may be asked to send the product back through a reliable courier. 

If you self-ship the product, kindly address the package to our warehouse (mentioned below in 2.5 & 2.6). If you are unsure, please contact customer care to confirm which products are to be sent to which location. 

2.5 Non-Serviceable Return Areas 

We strive to service all pin codes in India for both forward and reverse delivery. However, if your pin code is not serviceable for reverse pick-up, you can still return the product by shipping it directly to us at the address below. 

Aditya Birla Fashion & Retail Ltd. 

C/o Yusen Logistics, BGR Complex, 

Near Shivsagar Hotel, 

Sr. No. 31/2, 31/3, 31/4, 31/5A, 31/7B, 44 & 45, 

Village Vahulli, Mumbai Nashik Highway, 

Post Padhga, Bhiwandi – 421302 

2.6 Return Shipping Address 

Aditya Birla Fashion & Retail Ltd. 

C/o Yusen Logistics, BGR Complex, 

Near Shivsagar Hotel, 

Sr. No. 31/2, 31/3, 31/4, 31/5A, 31/7B, 44 & 45, 

Village Vahulli, Mumbai Nashik Highway, 

Post Padhga, Bhiwandi – 421302 

2.7 Returning Products Directly to the Delivery Partner 

We do not currently offer the option of handing back a product to the delivery partner at the time of delivery. If you do not like a product, please initiate a return through your account, and our team will arrange a pick-up from your address. 

3. Refunds 

3.1 Refund Initiation 

Refunds are initiated once the returned item has been picked up and has cleared the quality check by our logistics partner. The refund is initiated within 3-5 days of a successful pick-up.  Incase of rare technical issues the refunds might take a little longer , and if the same is the situation with your order , please write to us on ownd.support@abfrl.adityabirla.com.  

If you have opted for self-shipping, the refund will be initiated once the item reaches our warehouse and clears the quality check. 

3.2 Refund Timelines by Payment Method 

3.2.1 Credit Card / Debit Card / UPI / Net Banking: 

For orders paid via credit card, debit card, UPI or net banking, refunds are processed through the original payment gateway back to the same account, card or wallet used at checkout. Refunds are initiated within 24–48 hours of pick-up, and typically take 3–5 business days to reflect in your account, depending on your bank. 

3.2.2 Cash on Delivery (COD): 

For COD orders, the refund amount is credited to the bank account or UPI ID you provide while placing the return request. This is typically processed within 24–48 hours. After the product is picked up a SMS is triggered to your registered phone number carrying a unique one time use link where in we request you for your bank details.  

Please note: the refund amount will exclude any shipping charges paid at the time of purchase.  

3.3 Return Handling Charges 

Returns require additional handling effort at our logistics partner’s end. To support this, we levy a return handling charge of INR 49 per return. 

4. Order Cancellations 

4.1 Cancellation Window 

Once your order is placed, the details appear in the “My Account” section. You can cancel the order within 30 minutes of placing it. Once this window lapses, the cancellation button will be disabled. 

4.2 Cancellation After the Window Closes 

If you wish to cancel an order after the in-app cancellation button has been disabled, please send a cancellation request to ownd.support@abfrl.adityabirla.com with your order details, including the order number and the item(s) you wish to cancel, and our team will process it for you. 

5. Payment Failures and Debited Amounts 

5.1 Payment Failure During Checkout 

If a payment fails, please retry after 5 minutes and ensure that the correct banking or wallet credentials are used. If your account has been debited despite the payment failure, the amount is usually rolled back to your bank account within 2–5 business days. 

For any further clarification, please contact your bank or wallet partner directly .  

5.2 Payment Debited but Order Not Confirmed 

An order is confirmed only once our bank successfully receives the payment from yours. Occasionally, due to unforeseen issues, the amount may be debited from your account before it is received on our end. 

In such cases, please wait for 24 hours to check if the order has been confirmed or if the amount has been credited back to you. If neither happens, please write to us at ownd.support@abfrl.adityabirla.com, and we will assist you further. Parallely , we request you to please check with your bank and bank statement to check on the amount reflection . 

6. Need Help? 

If you have any questions about your return, refund or cancellation, our customer support team is happy to assist. 

Email: ownd.support@abfrl.adityabirla.com 

Phone: 1800-833-9688  (Monday to Saturday, 10:00 AM to 7:00 PM IST)