Shipping policy

Shipping & Delivery Policy 

This policy outlines how OWND! processes, ships and delivers your orders, along with the support available in case the same is required by the customers, along the way. Please go through the relevant sections before placing an order or raising a query, as the conditions below apply to every shipment dispatched through our website and app. 

1. Order Dispatch & Delivery Timelines 

1.1 Order Dispatch Timeline 

Orders are generally dispatched within 24–36 hours of being received. 

In rare cases, we may face a stock-out at the location where your order is first allocated, in which case we attempt to fulfil it from another location. Dispatch may then take 72 - 96 hours. If such a delay occurs, we will keep you informed via SMS.  

In the event of unforeseen situations in terms of serviceability challenges or delays by our third party delivery partners , dispatches may take longer than the usual timeline .  

1.2 Estimated Delivery Time 

Delivery timelines vary from city to city: 

  • Metros and Tier 1 cities: typically 3-5 days 

  • Tier 2 and Tier 3 cities: 5-7 days 

  • Certain cities in North East India, J&K, etc.: 7-10 days 

Please note: Delivery times may extend during public holidays, festive sales, or unforeseen disruptions. 

1.3 Multiple Shipments 

We always attempt to deliver all products in a single shipment. However, if items in your order are not available at the same location or they cannot be serviced in a single packet for ensuring product safety, they may be shipped from different warehouses to optimise delivery time. As a result, your order may arrive in multiple shipments. 

1.4 Delivery Process 

OWND! works with reputed logistics partners in the Indian market , such as Shipdelight, Bluedart, Delhivery etc.  to deliver products to your doorstep. Once your order is placed, one of our logistics partners picks the product up from us and delivers it to you.  

2. Order Tracking & Status 

2.1 Tracking Your Order 

You can track your order by visiting the “My Orders” section under “My Account”. Alternatively, you can use the link https://www.ownd.in/account to track your order directly. 

2.2 Checking Order Status 

The “My Account” page provides complete information about your order, including its current status. Simply click on “My Orders” to view the full details. You can also use the link https://www.ownd.in/account to access your order at any time. 

3. Serviceability 

3.1 PIN Code Serviceability 

On the product page, you can enter your pin code to check the estimated delivery time. If your PIN code is not serviceable, it will let you know.  

3.2 Non-Serviceable Areas 

There are a few pin codes that our courier partners do not yet service. We are actively working to expand our coverage and would request you to check back after a few days. 

Some pin codes may also be non-serviceable due to government restrictions on e-commerce in that area. If you find a product that is unavailable for delivery to your desired pin code, please write to us at ownd.support@abfrl.adityabirla.com with the product link. Our team will reach out and try to arrange an alternative way to get the product to you/ suggest you the nearest physical store where you could visit. 

3.3 International Deliveries 

We currently do not deliver items internationally. You may, however, place an order from anywhere in the world in Indian currency, as long as the shipping address is within India. 

4. Shipping & Additional Charges 

4.1 Shipping Charges 

For orders below Rs. 999, a shipping charge of Rs. 99 will be applicable. Shipping charges are waived for all orders amounting to Rs. 999 and above.  

4.2 COD Cash Handling Charges 

We work with multiple delivery partners, and cash handling adds a layer of effort to their operations. To support this, we levy a cash handling charge of Rs. 25 on all orders placed using Cash on Delivery (COD). 

5. On the Day of Delivery 

5.1 Missed Deliveries 

We understand that you may not always be available at your delivery address when our partner arrives. To minimise this, you will receive a call or SMS before each delivery attempt. 

If you are unavailable, two additional attempts will be made. In total, we make three delivery attempts, after which the shipment is returned to us by the courier partner. 

If you notice that a delivery attempt has been missed and you are unable to reach the delivery partner, please write to us at ownd.support@abfrl.adityabirla.com and we will try to route the order back to you. 

5.2 Open Delivery 

We do not offer open delivery, which means you cannot check the product before accepting it. However, if you do not like the product after opening it, you can return it as per our return policy. 

5.3 COD Order Verification 

Open delivery is not available regardless of the payment method. The delivery partner will collect the payment as mentioned on the package. If you do not like the product after delivery, you can return it as per our return policy. 

5.4 UPI Payment for COD Orders 

If you would like to pay via UPI for your COD order, you can ask the delivery partner for the QR code. Their devices carry a scannable QR that can be used to make the payment. 

Please scan with care. The QR should not link to an individual’s name – it should link to a courier partner name such as XpressBees, BlueDart or Delhivery. 

5.5 Tampered or Torn Packaging 

In the unlikely event that you receive packaging that appears torn or tampered with, we urge you to reject the delivery at the doorstep and write to us at ownd.support@abfrl.adityabirla.com. We will take it forward from there. We earnestly encourage you to inform us of such situations.  

If you have already accepted the shipment and then notice tampering or any mismatch in the products delivered, please record a video while unpacking and capture a few images. Share these with us at ownd.support@abfrl.adityabirla.com so we can investigate and assist you promptly. 

6. Issues After Delivery 

6.1 Missing Product or Product Parts 

If a part of your product is missing from the shipment, please capture a couple of images and write to us within 24 hours of delivery, describing the issue. We will investigate and revert. 

If an entire product is missing from the shipment, please write to ownd.support@abfrl.adityabirla.com with the details of your concern, and we will be happy to help. 

6.2 Incorrect or Damaged Product Received 

In the unfortunate event that you receive an unbranded or dirty product, please capture a few images and write to ownd.support@abfrl.adityabirla.com with the attached images so we can take swift action. 

6.3 Delivered Status but Shipment Not Received 

Occasionally, the delivery partner may hand over the order to the entry security guard of your society if you are unavailable. Please check with them first. 

If the shipment is still not traceable, please write to ownd.support@abfrl.adityabirla.com, and we will investigate and resolve the issue with our logistics partner. 

6.4 Return to Origin Orders 

Our delivery partners make 3 attempts to get the shipment delivered to you. However there are situations when they are unable to meet you despite 3 attempts – in all such cases the package is  returned back to us and all such cases are called “RTO : Return to Origin” . However, considering on ground logistics is widespread there maybe rare situations where your order is marked as “Return to Origin” without any prior intimation of a delivery attempt- in such cases please write to us at ownd.support@abfrl.adityabirla.com or call 1800-833-9688. 

7. Address & Special Requests 

7.1 Change of Delivery Address 

We currently do not allow the delivery address to be changed after an order has been confirmed. As an alternative, you can cancel the order within 30 minutes of placing it. 

Please visit the “My Orders” section to cancel and then place a fresh order with the correct delivery address. 

If your order has crossed the 30-minute cancellation window, please write to us at ownd.support@abfrl.adityabirla.com or call 1800-833-9688. 

7.2 Sending Orders to Friends or Relatives 

Yes, you can place an order for a friend or relative using your OWND! account. Simply click on the “My Account” icon and add the recipient’s address and details under the “Addresses” tab. 

While confirming the order, choose the shipping address you wish to send the product to. We currently do not offer gift wrapping, but we would be happy to be part of your celebrations. 

8. Need Help? 

If you have any questions about your shipment or delivery, our customer support team is here to help. 

Email: ownd.support@abfrl.adityabirla.com 

Phone: 1800-833-9688 

Availability: Monday to Saturday, 10:00 AM to 7:00 PM IST